By placing an order through the Going Gear shop, you agree to the following terms:

1. Third-Party Fulfillment

All products are made-to-order and fulfilled by a third-party vendor. Going is not responsible for delays, production errors, or shipping issues caused by the fulfillment provider. For more, see our vendor’s return policy.

2. Shipping & Delivery

Orders typically ship within 5-10 business days after being placed. Delivery timelines may vary depending on your location and shipping carrier. Once an item ships, we are not responsible for lost, stolen, or delayed packages.

3. Returns & Exchanges

As all items are made to order, we do not offer returns or exchanges for size, color, or change-of-mind reasons. However, if your item arrives damaged or with a production defect, please contact our vendor within 7 days of receiving your order and they’ll help resolve the issue.

4. Limited-Edition Products

Some items (like our limited-edition hat) are only available in small quantities and may not be restocked. All sales on these items are final.

5. Usage & Copyright

All product designs, images, and written content on this site are the intellectual property of Going and may not be reproduced, copied, or distributed without permission.

6. Contact

For questions related to shipping, product quality, tracking, or returns, please contact our vendor. For general questions about Going or the scholarship program, you can reach us at hello@going.com.